Frequently Asked Questions

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• Access to the NexDent Provider Portal where you can connect with your patients, employees and other providers.
• Access to the Staffing Solutions Network to connect with dental hygienists, dental assistants, dentists and administrative staff seeking temporary and/or permanent employment.

No. There are no contracts tied to your registration or subscription. Cancel anytime.

 NexDent Solutions Inc. has partnered with Knack to meet HIPAA compliance. This includes additional logging and auditing around all data access, end-to-end data encryption and inactivity timeout after 15 minutes to protect all users of the platform and their personal data.

At this time, no. NexDent Solutions is designed to be an adjunct service for your practice. Some features such as dental charting, image capturing and scheduling are not available however, we hope to incorporate these features in the future as we grow and evolve.

• Visit summaries including easy-to-digest treatment plans
• Custom notes from their provider regarding their visit
• Resources such as patient education articles and links to browse and shop oral health products
• Family member (such as a child or dependent) chart and visit summaries 

In addition to having access, patients will also be able to add and edit the following:

• Medical history details
• Pharmacy details
• Insurance details

Patients who wish to sign up for a patient portal account can do so at MyDentalPortal.com

Employees will be able to add patient visit summaries, add/edit patient information including insurance, pharmacy and medical history and log timesheets.

No. Think of our staffing solutions network as a bulletin board for employers and jobseekers to connect. Employers and jobseekers are independent parties and are not affiliated with NexDent Solutions Inc. 

*Although NexDent Solutions Inc. does not conduct hiring processes, each employee, temp and jobseeker who registers an account must verify their identity and those who require a license to practice (dental hygienists and dentists) are required to submit proof of licensure.

Only providers can add a patient to their portal. Employees will not have the ability to add, connect or disconnect a patient from your portal.

To Add a Patient (over the age of 18 and is not a child or dependent):

While we have made it possible to create a NexDent account on behalf of your patient, we strongly recommend directing your patient to MyDentalPortal.com to register their own account. If you are creating an account on behalf of your patient you will be responsible for presenting the Patient Consent for NexDent Account Registration, obtaining a signature and uploading the signed consent form upon registration.

1. Log into your portal.
2. Click "Add Patient" from the navigation menu
3. Select one of the following options: 

• Create NexDent Account for Patient
• Connect Patient with Existing NexDent Account

If you are connecting a patient with an existing NexDent account, search their name and click "view" under View & Request and you will be able to request access to the patient's portal. Once the patient grants access, providers and their authorized employees can view the patient and any corresponding family member's charts, add visit summaries, send referrals and update the patient's information including medical history, insurance information and pharmacy details. 

To Add a Family Member (patient's under the age of 18 or a dependent):

A patient who is under the age of 18 or is a dependent must be added as a "Family Member". While we have made it possible for providers to add family members, we strongly recommend directing the family member's parent or legal custodian to their portal to add the family member to their portal.

1. Log into your account
2. Click "Enter Portal"
3. Scroll down to the "Patients" grid.
4. Select "access" under Chart for the patient that is the parent or legal custodian of the family member.
5. Click the "Family Members" button beneath the navigation menu.
6. Click "Add Family Member" button.
7. Add the family member details and select your name from the Providers drop down menu.

To Add a Patient From a Referral

Providers can attach a patient (or family member) to a referral.

If you receive a referral with a patient attached, select "Request Access to Patient Portal". The patient will receive a request and once they grant access, you and your employees will have access to the patient and any corresponding family members.

While we have made it possible to create a NexDent account on behalf of your employee, we strongly recommend directing your employee to NexdentSolutions.com to register their own account. If you are creating an account on behalf of an employee you will be responsible for presenting the Terms of Service and Privacy Policy form, obtaining a signature and uploading the signed form upon registration.

We encourage employers to connect employees whether they are permanent or providing temporary coverage. 

To Add an Employee to your Portal

1. Log into your account
2. Click "Enter Portal"
3. Navigate to "Add Employee" from the navigation menu.
4. Select one of the following options:

•  Create NexDent Account for Employee 
• Connect Employee with Existing NexDent Account.

If you are connecting an employee with an existing NexDent account, search their name and click "view" under View & Request and you will be able to request access. Once the employee grants access, they will be able to add visit summaries and upload timesheets.

1. Log into your account
2. Click "Enter Staffing Network" from Your Dashboard
3. Scroll down to the calendar and click on the day you need coverage.
4. Enter the details of your posting and once submitted, potential employees (hygienists, assistants, front office staff, dentists etc.) will be able to view your posting.

• You will be able to select multiple days and/or repeat your posting if you are seeking long-term or permanent coverage.

*Please keep in mind, NexDent Solutions is not a temp agency. NexDent Solutions Inc. is not responsible for any employment decisions or arrangements made between you and other users. You agree to independently verify any employment opportunities, contracts, or agreements made through the platform. 

You must first add a provider within the NexDent Network as a contact to send messages and referrals.

1. Log into your account
2. Click "Messages" from the navigation menu
3. Click "Add Provider Contact" at the top right-hand of the page
4. Search for providers and click "Add" to the left of their name.
5. Once you click "Add" you will be able to send messages and referrals to that provider.

To Add a Patient Visit Summary

You must first add or connect a patient to your portal before you and any employees can add a visit summary.

1. Log into your account
2. Click "Enter Portal"
3. Scroll down to the "Patients" grid
4. Click "access" under Chart
5. Click the green outlined "Add a Visit" button. This will add a visit under the "Visits" grid within the Patient's Chart.
6. The added visit will be highlighted in yellow until completed
7. To add a summary and clinical note to this visit, click "add" under Visit Summary & Clinical Note
8. Add the details of the patient's visit and click "Save"

The visit summary is now visible to the patient and any provider (and their authorized employees) connected to this patient's portal. 

To Add a Family Member Visit Summary

1. Follow steps 1-3
2. Click "access" under Chart for the parent or legal custodian of the family member.
3. Click "Family Members" under the navigation menu
4. Click "access" under Chart for the corresponding family member.
5. Click the green outlined "Add a Visit" button. .This will add a visit under the "Visits" grid within the Patient's Chart.
6. The added visit will be highlighted in yellow until completed
7. To add a summary and clinical note to this visit, click "add" under Visit Summary & Clinical Note
8. Add the details of the family member's visit and click "Save"

The visit summary is now visible to the parent or legal custodian and any provider (and their authorized employees) connected to this family member. 

1. Log into your account
2. Click the blue "NexDent Solutions Staffing Network" button from Your Portal
3. You will then be able to search postings by location using the map feature or by date using the calendar feature.

If you did not add your availability upon registration:

1. Log into your account
2. Click the blue "Update Profile" button from your portal
3. Scroll down to "Update My Information".
4. When selecting "Yes" for the fields: "I am interested in temporary assignments" and " I am interested in permanent employment", the Availability section will appear and you will be able to select the days you are available. 

1. Log into your account
2. Click the blue "NexDent Solutions Staffing Network" button from Your Portal
3. You will then be able to search postings by location using the map feature or by date using the calendar feature.
4. Click on a posting to view the provider's contact details.

*Please keep in mind, NexDent Solutions is not a temp agency. NexDent Solutions Inc. is not responsible for any employment decisions or arrangements made between you and other users. You agree to independently verify any postings, employers, contracts, or agreements made through the platform. 

Employers will need to connect you to their portal by requesting access from you. Once you receive a request for access from the employer and you will then be able to grant access from the "My Employers" page of your account. We encourage employers to connect employees whether they are permanent employees or providing temporary coverage. 

1. Log into your account
2. Click the blue "Add Timesheet" button
3. Select the corresponding employer or type the name of an employer outside the NexDent Network to keep track of timesheets no matter who the employer is!

Any employer portals you are connect to will now be able to view your timesheet

An employer must connect you to their portal in order for you to access a patient's chart.

To access a patient's chart

1. Log into your account
2. Scroll down to the "Patients" grid
3. Click "access" under Chart

To Add a Patient Visit Summary

Your employer must first add or connect a patient to your portal before you can add a visit summary.

1. Log into your account
2. Scroll down to the "Patients" grid
3. Click "access" under Chart
4. Click the green outlined "Add a Visit" button. This will add a visit under the "Visits" grid within the Patient's Chart.
5. The added visit will be highlighted in yellow until completed
6. To add a summary and clinical note to this visit, click "add" under Visit Summary & Clinical Note
7. Add the details of the patient's visit and click "Save"

The visit summary is now visible to the patient and any provider (and their authorized employees) connected to this patient's portal. 

To Add a Family Member Visit Summary

1. Follow steps 1 and 2
2. Click "access" under Chart for the parent or legal custodian of the family member.
3. Click "Family Members" under the navigation menu
4. Click "access" under Chart for the corresponding family member.
5. Click the green outlined "Add a Visit" button. .This will add a visit under the "Visits" grid within the Patient's Chart.
6. The added visit will be highlighted in yellow until completed
7. To add a summary and clinical note to this visit, click "add" under Visit Summary & Clinical Note
8. Add the details of the family member's visit and click "Save"

The visit summary is now visible to the parent or legal custodian and any provider (and their authorized employees) connected to this family member.